Widerrufsrecht

Returns & Exchanges:

All items are thoroughly checked prior to shipping. If an item is damaged or destroyed in shipping, please contact the carrier immediately upon inspection.

Items that CANNOT be returned may include: MAKEUP, WIGS, BEARDS, MUSTACHES, SOCKS, TIGHTS, AND NOVELTY TEETH. These are non-returnable because of sanitary and hygiene restrictions imposed on us by Heath Department standards.

To exchange or return an item, please contact us within 14 days of receipt of merchandise for a Return Authorization (RA) number. Arlene’s Costumes is not responsible for shipping charges on exchanged or returned items.

Once Authorization is given, your package must be post-marked within 3 days of the return authorization date. Items returned after the RA date will be subject to a restocking fee of 20%.

Items being returned MUST be in their original, unused condition and in their original packaging. We do not accept returns on worn merchandise. Items returned in used condition, in an envelope (padded or not), or without a Return Authorization Number will be subject to a restocking fee of 20%.

Due to the seasonal nature of our merchandise, all returns on orders shipped between October 13 and November 3rd are subject to a 20% restocking fee. Please be sure to review sizes and double check basket contents before ordering.