Política de envío

Most domestic orders placed before 2pm (EST) Monday-Friday will ship out the same day.

Not applicable for:

Orders placed on Saturdays, Sundays, or holidays
Orders for Mascots, large props, Quantity Discount Items or Special Order Items

Delivery:

Please allow applicable delivery time for your order. Orders shipped within the continental United States can take an average of 3-4 business days for delivery. All orders are shipped USPS Priority Mail, unless alternate choice is selected. Accelerated shipping is available for an additional fee. Please contact us for specific information on this service.

When ordering, please specify whether you want a child or adult size costume and other details such as color where applicable. Also include your telephone number, e-mail address, and a complete USPS mailing address (P.O. Boxes are allowed for USPS shipping, UPS will not accept P.O. Box).

Please note that ground orders placed in September and October will be shipped out within 1-2 business day(s) due to the fact that it is our busy season. Most orders are processed within hours of receiving and shipped the following day.

For orders shipped out in December, we will ship within 24 hours. However, delivery times are not guaranteed because of the shipping companies who tend to be backed up with the volume of packages and cannot guarantee delivery. Order those Christmas Gifts EARLY!!!

Shipping To Military Bases or Outside the Continental United States:

We ship US Postal Service Mail to Hawaii, Alaska, Canada, Puerto Rico, Guam and any other US possessions. Next Day & Second day is not available for US possessions.

We ship to APO and FPO addresses via US Priority Mail. Those packages are sent out via US Post Office Priority Mail to your APO or FPO address. Delivery time after that depends on the military. Next day and second day delivery are not available for APO & FPO addresses.

General Shipping Terms & Conditions:

All charges labeled as “shipping” are to mean the shipping and handling fee. Completing an order on our shopping cart means that you agree to our terms, conditions and prices. Before calling or faxing, please review our policies. When you place an order with us over the phone or email, you also agree to our terms, conditions and prices.

Shipping charges are subject to change due to size, weight, and desired speed of delivery.

We will make every effort to get your package delivered to you in a reasonable timeframe. However, Arlene’s Costumes cannot be held responsible for delays in shipping for any reason. We are not liable for any package once it has been picked up from our location by a shipping company.

Upon purchase, the customer assumes all liability in the use, misuse, or handling of any product and will not hold Arlene’s Costumes, employees or owners liable for any reason.